Frequently Asked Questions

What types of Chinese tea do you offer?

We specialize in authentic Chinese teas including green teas like Longjing and Maojian, white teas such as Silver Needle and White Peony, oolong varieties ranging from light to heavily roasted, black teas including Keemun and Yunnan, and fermented pu-erh teas in both sheng and shou varieties. Each tea is carefully sourced from renowned tea-producing regions across China and selected for quality, flavor profile, and traditional processing methods. We work directly with tea farmers and producers to ensure authenticity and freshness in every batch we offer.

How should I brew Chinese tea properly?

Proper brewing depends on the tea type. Generally, use water heated to 70-80°C for delicate teas like greens and whites, 85-90°C for oolongs, and 95-100°C for black and pu-erh teas. Steep for 2-4 minutes for the first infusion, then gradually reduce time for subsequent brews. We recommend using a gongfu tea set with a small teapot or gaiwan for the best experience. Each tea variety has specific brewing instructions, and we provide detailed guides with every purchase. Visit our brewing guide page for comprehensive step-by-step instructions for each tea type.

How do you ensure tea quality and freshness?

We maintain strict quality control standards from the moment tea arrives at our facility. All teas are stored in climate-controlled conditions with proper humidity and temperature to preserve freshness and aroma. We source directly from trusted producers in China's major tea regions, ensuring minimal time between harvest and packaging. Each batch is inspected for leaf quality, color consistency, and aroma before being packaged. We use airtight, light-protective packaging to maintain optimal conditions during storage and shipping to Bulgaria and beyond.

What are your delivery options to Bulgaria?

We offer several delivery options throughout Bulgaria. Standard delivery takes 3-5 business days to most cities including Sofia, Plovdiv, Varna, and Burgas. Express delivery is available for orders placed before noon on weekdays, arriving within 1-2 business days. We ship to residential addresses, post offices, and our main location in Burgas. International shipping to neighboring European countries is also available. Shipping costs are calculated based on order weight and destination. Free shipping applies to orders over a certain amount. All packages are insured and tracked throughout delivery.

What tea accessories do you recommend for beginners?

For beginners, we recommend starting with essential accessories: a gaiwan (lidded bowl) or small teapot for brewing, a tea strainer to filter leaves, a tea scoop for accurate measurements, and a tea tray to catch overflow. A gongfu tea set bundle includes most of these items and is ideal for learning traditional brewing methods. Alternatively, a simple ceramic pot or even a glass cup with a built-in infuser can work for initial exploration. As your interest grows, you may add items like a tea caddy for storage, a bamboo tea mat, and a tea scale for precision. We provide guidance on selecting the right tools based on your tea preferences and brewing style.

How long does Chinese tea stay fresh after opening?

Freshness duration depends on tea type and storage conditions. Green and white teas are most delicate and best consumed within 2-3 months of opening when stored in an airtight container away from light, heat, and strong odors. Oolong teas maintain quality for 6-12 months, while black teas can last 1-2 years. Pu-erh teas actually improve with proper age and storage, often remaining excellent for many years. To maximize freshness, store tea in opaque, airtight containers in a cool, dark place. Avoid storing tea in refrigerators near foods with strong odors, as tea absorbs aromas easily. We recommend purchasing smaller quantities you'll use regularly rather than large amounts that sit unused.

What is the difference between oolong and pu-erh tea?

Oolong and pu-erh are distinct tea categories with different processing methods and characteristics. Oolong teas are partially oxidized (20-80%), resulting in flavors between green and black tea with complex, nuanced profiles. They range from light and floral to heavily roasted and fruity depending on oxidation level and origin. Pu-erh is a fermented tea made from leaves aged and processed through microbial activity, developing earthy, smooth, and mellow flavors. Sheng pu-erh undergoes natural aging over years, while shou pu-erh is artificially aged quickly. Oolongs are typically enjoyed fresh or within a few years, while pu-erhs improve significantly with age. Both offer excellent complexity and can be brewed multiple times with increasing flavor nuance in each infusion.

What payment methods do you accept?

We accept multiple payment methods for your convenience. Credit and debit cards including Visa, Mastercard, and American Express are processed securely through our payment gateway. Bank transfers are available for larger orders and wholesale purchases. Cash on delivery is offered for local pickups and certain delivery areas in Bulgaria. Digital wallets and mobile payment options are supported where available. All transactions are encrypted and secured with industry-standard protocols to protect your financial information. We do not store complete card details on our servers. If you have questions about specific payment methods or need alternative arrangements, please contact our team.

What is your return and refund policy?

We adhere to a customer-friendly return policy. If you receive a damaged product or if the tea does not meet quality standards, we offer full refunds or replacements within 14 days of purchase with proof of purchase. Opened tea packages may be returned if you're unsatisfied with quality, though we encourage you to contact us first for brewing advice. Return shipping costs are covered by us for quality-related issues. For unopened products in resalable condition, returns within 30 days are accepted for store credit or refund minus original shipping costs. Special order or custom items may have different terms. Please review our full terms and conditions or contact us directly to discuss specific situations.

Are your teas organic or pesticide-free?

Many of our teas come from producers who follow organic farming practices, though not all are officially certified organic. We prioritize sourcing from reputable farms that minimize chemical inputs and maintain sustainable cultivation methods. When available, we clearly indicate organic certification on product descriptions. Some teas undergo traditional processing that allows for lower chemical residue. We work with producers who are transparent about their farming and processing methods. If organic certification is important for your purchase, we recommend checking individual product listings or contacting us directly to discuss options. We continually seek out high-quality, responsibly produced teas that align with environmental and health-conscious values.

Do you offer wholesale or bulk orders?

Yes, we provide wholesale and bulk ordering options for businesses, cafes, restaurants, and tea enthusiasts. Wholesale pricing applies to orders exceeding specified quantities, with discounts increasing based on volume. We work with retailers, hospitality businesses, and corporate clients to supply consistent quality tea products. Bulk orders can be customized with branding or special packaging options. Minimum order quantities and lead times vary depending on product availability and current inventory. We also offer consulting services to help businesses select appropriate teas for their target market. For wholesale inquiries, please contact our team with details about your business and required quantities.

How can I get personalized tea recommendations?

We love helping customers find their perfect tea match. You can reach out to our team through our contact page, email, or phone with details about your taste preferences, brewing experience, and any dietary considerations. We take time to understand what you enjoy and recommend teas accordingly. Our website features detailed product descriptions with flavor profiles, origin information, and brewing instructions to guide your selection. We also publish articles and brewing guides on our blog to help educate and inspire exploration. For customers visiting our location in Burgas, our experienced staff provide in-person consultations and tea tastings. Whether you're a complete beginner or an experienced tea enthusiast, we're here to support your tea journey with knowledge and personalized guidance.